To log a support request, send an email to here: Email: support@desktopeda.zendesk.com You review answers to FAQs here: https://desktopeda.zendesk.com/hc/en-usPlease include information on which product you are using, its version and a brief description of the issue. Also include which version of the parent product you are using , eg Sw2014, Inventor 2015, AD14 etc.